Last Updated: January 21, 2026
At Spinalantimoveme, we take pride in delivering high-quality clothing decoration services. Your satisfaction with our patches, embroidery, and appliqués is important to us. This policy explains how we handle returns, cancellations, and concerns about completed work in line with the Australian Consumer Law.
Nothing in this Return Policy is intended to exclude, restrict, or modify any non-excludable rights or guarantees you have under the Australian Consumer Law.
If you believe there is a problem with our services or with the finished decorated items, please contact us as soon as possible and no later than 7 days after receiving your items. Letting us know promptly helps us assess the issue and offer an appropriate solution.
Because our clothing decoration services involve custom, made-to-order work tailored to your specific requirements, returns are generally only available where there is a fault, defect, or issue with the service under the Australian Consumer Law. In assessing a return or remedy, we may consider whether:
If a return or remedy is required because of a major or minor problem with our services under the Australian Consumer Law, we will cover reasonable costs of returning the affected items to us or otherwise agree a suitable solution with you. If a return is accepted for reasons other than a fault with our services, you may be responsible for the cost of return shipping.
If you have concerns about your completed project or wish to request a return or remedy, please contact us within the timeframe set out above and provide:
We will review your concern promptly and let you know what further information we may need and what steps will follow.
Subject to your rights under the Australian Consumer Law, the following items and situations are generally not eligible for return or refund:
You may cancel your order before we begin preparing artwork, ordering materials, or starting decoration. Once we have commenced work, cancellation may not be possible, or may be subject to reasonable charges for work already completed and materials purchased specifically for your project.
Please contact us as soon as possible if you need to cancel or modify an order so we can advise you of any applicable charges.
To ensure satisfaction, we provide opportunities for approval at key stages:
Your approval at these stages helps ensure the final result meets your expectations.
When you contact us about an issue, we will:
Where a refund is agreed, we will process it using the original payment method where reasonably possible and within a reasonable time after the resolution is confirmed.
This Return Policy should be read together with our Terms of Use. To the extent of any inconsistency with the Australian Consumer Law, the Australian Consumer Law will apply.
For questions about this Return Policy or to discuss concerns about your clothing decoration project, please contact:
Spinalantimoveme
2/1-5 Sunlight Dr, Port Kennedy WA 6172, Australia
Phone: +61411427911
Email: office@spinalantimoveme.world
Spinalantimoveme